Clinical and operational responsibility
Work included ICSR validity and duplicate review, medical coding, narratives, follow-up, quality review and reconciliation. Intake prioritization and team coordination kept urgent work visible.
Technical transition and issue investigation
Supported Oracle Argus-to-LSMV transition activities, UAT, mapping and reconciliation. Investigated email-intake, E2B, queue and routing issues with business and technical stakeholders.
Automation at the right boundary
Excel/VBA tools addressed repeatable preparation and line-listing splitting. Their purpose was to reduce repeated manual steps while preserving review of case meaning and source consistency.